Alliance Business Academy, Bangalore, India
Team Name: Alliance Team Type: TQM Implementation
The team took a holistic approach to quality involving infrastructure, intellectual capital, industry interface, placement performance, international linkages, and stakeholder satisfaction to realize the vision of the institution. The team used tools including cause-and-effect diagrams, histograms and Pareto charts. The results were based on outcomes rather than savings, and included 6th rank among private B-Schools, 1st in academic and placement performance among 63 colleges affiliated to Bangalore, and ahead of private schools in the USA on all parameters of NOEL-LEVITZ Student Satisfaction Inventory.
2008 Gold Winner - Presentation (PDF, 1 MB)
Metro Technology Centers, Springfield, OK
Team Name: Metro Technology Centers' Financial Aid Action Team Team Type: Action Team
The Financial Aid Department was not meeting customer/stakeholder expectations in processing financial aid applications resulting in a high level of customer dissatisfaction, complaints, and low ratings on customer satisfaction surveys. Using tools like PDSA continuous improvement model, fishbone diagrams, and process mapping, our five-year project results include cutting process time from over six weeks to one to three weeks; quadrupling the amount of federal funds dispersed, and eliminating complaints regarding the financial aid process time and customer service. We did all of this with the same number of staff members.
2008 Silver Winner - Presentation (PDF, 433 KB)
Hampton City Schools, Hampton, VA
Team Name: Student Achievement Focus Team (SAFT) Team Type: Improvement Team
The Student Achievement Focus Team (SAFT) designed a data-driven solution model for improving student achievement through aligned and focused instruction. On-site instructional teams created uniquely designed instructional packets that helped eight schools reach full accreditation status after 15 months. This was the first time ALL 32 schools were fully accredited.
2008 Bronze Winner - Presentation (PDF, 450 KB)
